Harris Williams & Co. Advises Ryla, Inc. in its sale to Strategic Buyer Alorica, Inc.
Harris Williams & Co. announces the sale of Ryla, Inc. (Ryla), a portfolio company of Frontier Capital (Frontier), to strategic buyer Alorica, Inc. (Alorica). The transaction closed on April 28, 2010. Harris Williams & Co. acted as the exclusive advisor to Ryla. The transaction was led by Hiter Harris and John Arendale from the firm's Richmond office, along with Jay Hernandez and Matt Volinsky from the firm's Boston office.
Ryla is a leading provider of outsourced customer care solutions, including high-quality and customized inbound, outbound, business processing and automated customer care solutions to a range of Fortune 500 corporations, mid-sized companies and government agencies. Headquartered in Kennesaw, GA, Ryla is ranked one of the fastest growing private companies in the nation by Inc. magazine and nationally recognized as a top workplace. Ryla will continue to operate as a stand-alone entity, retaining its current corporate name and brand "Ryla," current management leadership, client base and employees. In particular, Mark Wilson, founder of Ryla, will remain as CEO of Ryla.
Frontier is a Charlotte, NC based private equity firm. Founded in 1999, the firm focuses on providing capital and support to technology enabled business services companies.
Alorica is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions.