Harris Williams & Co. Advises Clear Link Holdings, LLC on its Sale to Sykes Enterprises, Incorporated

April 19, 2016

Harris Williams & Co., a preeminent middle market investment bank focused on the advisory needs of clients worldwide for 25 years, advised Clear Link Holdings, LLC and its subsidiaries (Clearlink) on its sale to Sykes Enterprises, Incorporated (SYKES; NASDAQ: SYKE). Clearlink, a portfolio company of Pamlico Capital (Pamlico), is a leading provider of content and conversion services for consumer brands. The transaction was led by Derek Lewis, John Klim and Josh Garner of Harris Williams & Co.’s Business Services Group, Mike Wilkins of the firm’s Technology, Media & Telecom (TMT) Group and Ryan Havermann of the firm’s Richmond office.

“Phil Hansen and his team have built a unique and exciting platform, and we look forward to watching its continued growth and success with SYKES,” said Derek Lewis, a managing director in Harris Williams & Co.’s Business Services Group.

“Clearlink is a recognized market leader in customer acquisition solutions and Harris Williams & Co. is excited to have found a tremendous partner in SYKES. The combination of the two companies creates an incredible platform for customer acquisition and contact management solutions,” added Mike Wilkins, a managing director in Harris Williams & Co.’s TMT Group. “The Clearlink transaction is another great example of how well our industry groups work together at Harris Williams & Co. We use our cross-functional expertise to drive value for our clients.”

Clearlink partners with the world's leading brands to extend their reach, drive valuable transactions and deepen consumer insight. Clearlink has delivered millions of customers to its brand partners, including AT&T, CenturyLink, Travelers, Safeco and DISH, among others, through its customized marketing, sales and technology platform. Headquartered in Salt Lake City, Utah and established in 2003, Clearlink employs more than 1,300 sales, marketing and technology professionals.

Founded in 1988, Pamlico’s investment professionals seek buyout and growth equity investments in lower-middle market businesses with exceptional management teams. Operating out of Charlotte, North Carolina, the firm has an experienced team of 16 investment professionals that currently manage approximately $2 billion of assets on behalf of a highly seasoned group of institutional investors, including some of the leading pension funds, insurance companies, fund of funds and endowments.

SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa).  SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include order processing, inventory control, product delivery and product returns handling.

Harris Williams & Co. (www.harriswilliams.com), a member of The PNC Financial Services Group, Inc. (NYSE:PNC), is a preeminent middle market investment bank focused on the advisory needs of clients worldwide.  The firm has deep industry knowledge, global transaction expertise and an unwavering commitment to excellence. Harris Williams & Co. provides sell-side and acquisition advisory, restructuring advisory, board advisory, private placements and capital markets advisory services.

Harris Williams & Co.’s Business Services Group has experience across a variety of sectors, including facility services; environmental services; business process outsourcing; legal and insurance services; marketing and information services; professional services; payment processing and financial services; and education and training.  For more information on the firm’s Business Services Group and other recent transactions, visit the Business Services Group’s section of the Harris Williams & Co. website.

Harris Williams & Co.’s TMT Group advises leading private and public companies, entrepreneurs, private equity firms and venture capital firms on mergers and acquisitions and capital-raising transactions worldwide. The TMT Group has deep domain expertise in the Software/SaaS and Internet & Digital Media segments, with particular emphasis on specific verticals including education, energy technology, fintech, public sector and supply chain/logistics and has a dedicated healthcare technology (HCIT) practice.  Across verticals it also advises technology services and networking solutions businesses. For more information on the TMT Group and its recent transactions, visit the TMT Group’s section of the Harris Williams & Co. website.

Investment banking services are provided by Harris Williams LLC, a registered broker-dealer and member of FINRA and SIPC, and Harris Williams & Co. Ltd, which is authorized and regulated by the Financial Conduct Authority.  Harris Williams & Co. is a trade name under which Harris Williams LLC and Harris Williams & Co. Ltd conduct business.